Dezhu AI Agent

Dezhu Intelligent Agent is Zhongguancun Kejin's enterprise-grade AgentFlow orchestration platform, specializing in customer service and contact center industries with a focus on conversational business agents. The platform enables visual building of customer service workflows, ticket management processes, and follow-up procedures. Agents understand customer inquiries, automatically retrieve business information, provide answers, create tickets, and escalate to human agents when needed. It integrates deeply with call centers, online support systems, and WeChat Work channels, featuring built-in conversation quality assurance, sentiment analysis, and knowledge base management capabilities. Designed for customer service scenarios in e-commerce, finance, and government/enterprise sectors, it supports complex multi-turn dialogue branches, form data collection, and business API integration. With extensive pre-built industry templates, it offers a mature enterprise agent solution tailored for service environments. Content generated by this analysis is for reference only; critical information should be verified manually.